Store Policies

Return Policy

Vintage, secondhand, or antique items are not eligible for return. If you have any questions about the item before purchasing, please email us at hello@hearthandhomemercantile.com, we are happy to help. All vintage, antique, or secondhand items are noted as such in the product description.

For all other items (excludes perishables or beauty products) we have a 10 day return policy. This starts 10 days after receipt of the item. To be eligible for return, item(s) must be in the same condition received; unworn/ used and with all tags attached. Customers are responsible for all fees associated with the return shipping.

To request a return please contact hello@hearthandhomemercantile.com. For local customer returns, please reach out to the email above to coordinate the return drop-off.

Please note that all sale items are final and ineligible for return.

 

Shipping Policy

We strive to get your shipments out as soon as possible. Because we are a small family team, items will ship within 10 business days of order receipt. For international orders, items will ship within 15 business days. Once shipped you will receive an email notification with tracking details.

For larger items, such a furniture, if you require this shipped it may involve working with a 3rd party freight company. All shipping and handling fees associated with this would be the responsibility of the customer. For any questions please reach out to hello@hearthandhomemercantile.com

Thank you so much for supporting our small business!

 

Lost Shipments, Damages or Order Issues

We do our best to ensure everything is packaged appropriately so your items make it to you in as intended. We know things can happen in transit, or there can be issues with shipping. If this is the case, please reach out to us immediately at hello@hearthandhomemercantile.com.

For changes needed to your shipping address, please contact us at the email above with your order number and updated shipping info, as soon as possible. We will work on our end to get this corrected if possible.

 

For any additional questions please use the 'contact us page' or reach out to us at hello@hearthandhomemercantile.com